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Xerox – Selected Job Request Cannot Be Supported

25 Aug

Just upgraded the firmware on a Xerox ColorQube 9201 to accommodate network printing for a MacBook.

After upgrading two problems popped up.

Problem 1: When trying to scan to a network share using smb the error “Selected Job Request Cannot Be Supported”
Solution:

  • Properties > Workflow Scanning > File Repository Setup : Edit the default destination
  • “Default Repository Document Path” was blank on the old firmware. Add a /

Problem 2: Cover pages are added to every printed and scanned document
Solution:

  • Properties > Printing > General : Edit Banner Sheets
  • Although “Print Banner Sheets” may be set to “No” they still print
  • Set it to “Yes” and apply, then print. Set it back to “No” and apply, then print.
  • The Banner Sheet or Cover page should stop printing.
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2 Comments

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  1. WhiteIsland

    February 17, 2011 at 6:23 am

    Thank you! I would never have hought to try a forward slash. :)

     
  2. M4RKM

    August 11, 2011 at 4:35 am

    Thanks.. just at a clients, and had no idea why it wasn’t working…

    I really hate Xerox at times.